• Q: Is the shipping really FREE?
  • A: Yes, all the products in JOYTOY WORLD catalog are free shipping, with no minimum purchase, using JOYTOY WORLD delivery.  Item(s) will be shipped within 1-4 business days once full payment is received.

 

  • Q: How do you ship orders?
  • A: We'll choose the most suitable logistics to delivery the products, when we ship the parcel, customers can see tracking number in account directly.

 

  • Q: What are your payment options?
  • A: At this time, we only support PayPal. To protect your interests, your payment will be temporarily held by PayPal, and will not be released to us until you are satisfied with the purchase.

 

  • Q: Can the product be shipped with original box?
  • A: JOYTOY's products are all shipped with original box, the other brands' products, pls read the note in product's description.

 

  • Q: How will you address product quality or missing part issues?
  • A: If you find some parts missed or damaged (due to shipping or manufacturing issues), do not worry and please contact us and we can resend them to you immediately for FREE. pls see after sales service.
  • Q: How will I deal with customs duty?
  •  A: We typically use logisitcs has a great advantage in managing customs clearance, and it normally results no additional customs duty. If payment for customs clearance needed it will need to addressed by the customer.

 

If you have any other unlisted questions, please do not hesitate to contact us.